Terms and Conditions 

Welcome to Krakow4you.pl and Go Guide!

These terms and conditions outline the rules and

regulations for the use of Krakow4you.pl's website, located at

https://www.goguide.pl/terms-and-conditions

By accessing this website we assume you accept these

terms and conditions. Do not continue to use if you do not

agree to take all of the terms and conditions stated on this page. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

"Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions.

"The Company", "Ourselves", "We", "Our" and "Us", refers to our Company.

"Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of

payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s

needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Poland. Any use of the above

terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

Cookies 

We employ the use of cookies. By accessing Krakow4you.pl you agreed to use cookies in agreement with the Krakow4you.pl's

Privacy Policy. 

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to

enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies. 

License 

Unless otherwise stated, Krakow4you.pl and/or its licensors own the intellectual property rights for all material on Krakow4you.pl. All intellectual property rights are reserved. You may access this from Krakow4you.pl for your own personal use subjected to restrictions

set in these terms and conditions. 

You must not: 

Republish material from Krakow4you.pl

Sell, rent or sub-license material from Krakow4you.pl

Reproduce, duplicate or copy material from Krakow4you.pl

Redistribute content from Krakow4you.pl.

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website.

Krakow4you.pl does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Krakow4you.pl.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions.

To the extent permitted by applicable laws, Krakow4you.pl. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. 

Krakow4you.pl reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate,

offensive or causes breach of these Terms and Conditions. 

You warrant and represent that: 

You are entitled to post the Comments on our website and have all necessary licenses and consents

to do so; 

The Comments do not invade any intellectual property right, including without limitation

copyright, patent or trademark of any third party; 

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise

unlawful material which is an invasion of privacy 

The Comments will not be used to solicit or promote business or custom or present commercial

activities or unlawful activity. 

 
You hereby grant Krakow4you.pl a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit

any of your Comments in any and all forms, formats or media. 

Hyperlinking to our Content 

The following organizations may link to our Website without prior written approval: 

Government agencies; 

Search engines; 

News organizations; 

Online directory distributors may link to our Website in the same manner as they hyperlink

to the Websites of other listed businesses; and 

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping

malls, and charity fundraising groups which may not hyperlink to our Web site. 

These organizations may link to our home page, to publications or to other Website information so long as the link:

(a) is not in any way deceptive;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and

(c) fits within the context of the linking party’s site. 

We may consider and approve other link requests from the following types of organizations: 

commonly-known consumer and/or business information sources; 

dot.com community sites; 

associations or other groups representing charities; 

online directory distributors; 

internet portals; 

accounting, law and consulting firms; and 

educational institutions and trade associations. 

We will approve link requests from these organizations if we decide that:

(a) the link would not make us look unfavorably to ourselves or to our accredited businesses;

b) the organization does not have any negative records with us;

(c) the benefit to us from the visibility of the hyperlink compensates the absence of Krakow4you.pl; and

(d) the link is in the context of general resource information. 

These organizations may link to our home page so long

as the link: (a) is not in any way deceptive; (b) does not falsely imply

sponsorship, endorsement or approval of the linking party and its products or

services; and (c) fits within the context of the linking party’s site. 

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform

us by sending an e-mail to Krakow4you.pl. Please include your name, your organization name, contact information as well as the URL of your site, a

list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a

response. 

Approved organizations may hyperlink to our Website as follows: 

By use of our corporate name; or 

By use of the uniform resource locator being linked to; or 

By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. 

No use of Krakow4you.pl.'s logo or other artwork will be allowed for linking absent a trademark license agreement. 

iFrames 

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation

or appearance of our Website. 

Content Liability 

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims

that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes,

otherwise violates, or advocates the infringement or other violation of, any third party rights. 

Your Privacy 

Please read Privacy Policy 

 Reservation of Rights 

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove

all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously

linking to our Website, you agree to be bound to and follow these linking terms and conditions. 

Removal of links from our website 

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will

consider requests to remove links but we are not obligated to or so or to respond to you directly. 

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise

to ensure that the website remains available or that the material on the website is kept up to date. 

 Disclaimer 

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website

and the use of this website. Nothing in this disclaimer will: 

limit or exclude our or your liability for death or personal injury; 

limit or exclude our or your liability for fraud or fraudulent misrepresentation; 

limit any of our or your liabilities in any way that is not permitted under applicable law; or 

exclude any of our or your liabilities that may not be excluded under applicable law. 

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding

paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory

duty. As long as the website and the information and services on the website are provided free of charge, we will

not be liable for any loss or damage of any nature. 

Cancellation policy for Individual bookings

2. Cancellation policy for Individual bookings - up to 15 people

(THIS POLICY REFERS ONLY TO AUSCHWITZ - BIRKENAU MEMORIAL AND MUSEUM TOUR)

Client rights and responsibilities

RIGHTS:

1. The client is entitled to receive booking confirmation or information and details regarding the services booked within 24h since the service has been booked.
2. The client is entitled to be treated with consideration and courtesy by Krakow4you.pl representative.
3. The client is entitled to be informed about any changes regarding booking.
4. The client is entitled to change date/ time of any services booked through Krakow4you.pl, according to the terms listed in the Change and Cancellation Policy.
5. The client is entitled to seek our assistance regarding lost items. If any items are found by Krakow4you.pl staff our client will be provided with an address where belongings can be collected.

RESPONSIBILITIES:

1. The client is obliged to familiarize himself/herself with the Terms &Conditions under which Cracow City Tours services are provided.
2. The client is obliged to have a print-out, "print screen", or electronic copy of the tour voucher or booking confirmation. The client needs to present the voucher/booking confirmation to Krakow4you.pl representative on the day of the tour. If the client fails to provide valid voucher/booking confirmation, Krakow4you.pl representative has right to cancel services, in which case no refund will be given.
3. The client is responsible for ensuring that any electronic tickets or confirmations are visible.
4. The client has to be present at the address and time stated on the tour voucher or booking confirmation. If the client does not show on time in accordance to the information presented on the voucher, Cracow City Tours cannot guarantee the service will be provided and reserves the right to cancel the service, in which case no refund will be given.
5. The client is responsible for keeping a valid identification card/ passport/ student ID and other documents or valuable belongings at all times. Krakow4you.pl holds on no responsibility for lost property.
6. In the case of any problems or delays that might influence the services, the client is obliged to contact Krakow4you.pl office. if the service cannot be provided due to any changes or external factors, Krakow4you.pl may cancel service and no refund will be given.

Cancellation and changes policy

1. Please keep copy or "print screen" of any email/confirmation regarding any changes or cancellations of your reservation.
2. Cancellation is possible only if the client cancels a reservation via email ( order@krakow4you.pl ) before tour date. The cancellation is always confirmed by email. If you do not receive a cancellation confirmation, please contact us.
3. In the event of cancellation of any services provided by Krakow4you.pl every effort will be made to find a suitable alternative or, if no alternative is possible, the client shall receive a full refund.
4. Krakow4you.pl representatives have the right to remove any intoxicated, abusive, or ill participant(s) from any service. All costs incurred as a result will be borne by the removed participants.
5. In the case of any changes or cancellations of non-refundable services, the customer will incur 100% of all costs associated with the services.
6. The below cancellation and change charges apply unless other terms have been introduced in the booking confirmation.

Other:

No – show:

• In case a client fails to arrive on the date stated in the booking confirmation, a full price of the booking will be charged.

Changes:

1. If we are unable to make requested change and you do not wish to continue with the booking the cancellation charges, as detailed above, apply.
2. In the event of cancellation of any service by Krakow4you.pl every effort is made to find suitable alternative. If no suitable alternative is possible, the client shall receive full refund.
3. Krakow4you.pl  representatives have right to remove participants who are ill, intoxicated or abusive towards other participants from any service. All costs incurred as a result of a removal from a service will be borne solely by the participant.

Refund policy

• In case of service cancellation by our client the full refund is due to be made within 7 working days and directly to the card/ bank account with/ from which the payment was made.

Booking

Payment policy

1. The currency in which we charge for our services is PLN, Euro or USD.
2. We reserve right to revise prices for new bookings at any time.

Booking process:

1. After we have received your payment for the booking, we will automatically send you payment confirmation.
2. Final confirmation will be issued within 48h and that will be the bound confirmation of the booking.
3. If you do not receive your confirmation within 48hours please contact us.
4. If you do not receive your voucher within 72h of the service date, please contact us.
5. The tour voucher with the details will be send to you by e-mail 5 days before your tour date.
6. All comments and/or special requests must be on the reservation confirmation sent to the customer.
7. These Booking Conditions and the Booking Confirmation are the basis of the contract between the client and Krakow4you.pl who is acting as a principal business and is responsible for arranging and providing all services.
8. When we confirm your booking, a binding contract is formed between you and our company in Poland.
9. We accept money transfer payments.
10. The authorization and charging process is executed by Pay-Pal website.
11. Please note all prices are subject to availability and may change.
12. We reserve the right to change plans of our tours due to weather, availability of attractions, road work or any other circumstances beyond our control.

Group payment

1. After we receive a booking request by email, services are provisionally booked for the group
2. Krakow4you.pl requires full payment prior to holiday date. The payment is based on a pro-forma invoice issued for the client. The payment is due compliant with the day stated in the pro-invoice, at least6 weeks before the arrival of the group. It is possible to make a deposit payment of 35 % provided the group arrives within more than 14 weeks. The remaining 65% needs to be paid at least 6 weeks before the arrival of the group. Please note that if you make a full payment for your reservation Cracow City Tours takes the full risk at any exchange rate change that may occur. If you pay the deposit payment, we may revise the remaining balance in the event of a significant (3% or more) change occurs between the exchange rates of currency you paid vs. owed.
3. After we receive the full payment, we will sent you a booking confirmation with vouchers.
4. If we do not receive payment, we will sent a reminder. If a deposit is not made within 3 days of the reminder date. your reservation will be automatically cancelled.

Other

1. Private guide: please note that private guide is subject to availability. In case the guide is not available you will be refunded the additional cost of the private guide and you will be taken on a standard group tour (applies to booking a visit to Auschwitz – Birkenau).
2. Insurance: it is requirement that all Krakow4you.pl travelers have comprehensive travel insurance. Krakow4you.pl is not responsible for any injuries, delayed or cancelled trains or busses, damages or lost property.

The website

1. The Website is owned and operated by Krakow4you.pl.  Above refers also to logos, designs, text, graphics, software, other content, materials available through the Website, the Krakow4you.pl hardware and software. Unless explicitly stated otherwise, any new features, functionality, or services that augment or enhance the Website in the future shall be considered part to the Website owned by Krakow4you.pl.
2. All and any matters which may derive from access to and/or utilization of the website will be governed and constructed in accordance with Polish legislation, to be obeyed by all the parties involved. Any conflict related to or derived from the use of the website will be submitted to the Courts and Tribunals in Cracow.
3. Any information uploaded onto other company social media platforms such as Facebook are managed by Krakow4you.pl Alicja Wrobel, who shall hold full responsibility for any published materials.

Liability and complaint

1. Krakow4you.pl Alicja Wrobel is dedicated to ensuring that your tour is arranged as described in our offer. If you have a complaint about your tour whilst travelling with us and you cannot resolve it directly please contact us.
2. Liability cannot be accepted if you do not notify Krakow4you.pl and your consumer rights to compensation may be affected. If after tour you are still dissatisfied, please, send us your complaint in writing to order@krakow4you.pl within 28 days of commencing your holiday. We will then follow up your complaint and respond accordingly.
3. Partial compensation for provided tour services is also limited if the reason for partial alteration of the tour is out of our control due to bad weather conditions (extreme temperatures, strong winds, torrential rains, blizzard conditions, or other unpredictable conditions); a decision made by appropriate authorities of the museum/ attraction out of our control limits access to some parts of the museum/attraction or limits the time you may spend at the museum /attraction. Compensation is limited to the cost of the service concerned. In so far may be permitted by law, no responsibility will be accepted by Krakow4you.pl Alicja Wrobel, service providers, or any of their agents for any injury, accident or damage to persons on property, loss or theft.

Possibility of withdrawal from the contract and complaints

If the organizer cancels a tourist event for reasons beyond the control of the Customer (in accordance with the provisions of Article 46 of the Act on tourist services), the Customer has the right, at his choice:

a) participate in a substitute event of the same or a higher standard, unless he agrees to a lower standard event for a refund of the difference in price,
b) demand reimbursement of incurred fees and payments.

In this case, the customer may seek compensation for non-performance of the contract, unless the cancellation of the package occurs due to:

a) fewer participants than the minimum number, and the organizer will notify the client in writing on the agreed date,
b) unavoidable and extraordinary circumstances.

The Customer may withdraw from the contract at any time. Withdrawal from the contract requires a written form. In this case, the Customer is obliged to return all travel documents issued by the organizer and is entitled to a refund of the amount paid after deducting the cancellation cost, determined individually in each case. The cost of resignation includes the costs incurred by the organizer in connection with the conclusion of the contract by the Customer and subsequent withdrawal from it and corresponds to the price of the tourist event reduced by the costs saved or proceeds from the alternative use of the tourist services concerned.

As the resignation from participation in the event on the part of the client, which entails the obligation for the Client to return to the Organizer the costs incurred by the Organizer in connection with the resignation shall also be understood as:

a) refusal to issue a passport, visa, no documents entitling to cross the border,
b) preventing border crossing by border services,
c) not arriving for the collection (when leaving by collective transport),
d) not reporting at the place of performance of the services provided by the pilot or other representative of the Organizer indicated in the program and / or voucher,
e) resignation due to illness and other random cases.

If during the event the Customer finds faulty performance of the contract, he should immediately notify the service contractor and the Organizer, and cooperate to avoid any further damage.

The Customer may submit a written complaint to the Organizer within 30 days of the end of the event.

Complaints shall be considered no later than:

a) in the case of a complaint during the event - within 30 days of its completion,
b) in the case of a complaint after the event - within 30 days of its submission.

If the complaint is submitted after the deadline, the Organizer may consider it ineffective.
In the event of refusal to accept a complaint, the Tourism Organizer shall justify in writing the reasons for the refusal.

The organizer informs that if the complaint is not accepted, the Customer may use the methods of out-of-court resolution of consumer disputes, referred to in the Act of 23 September 2016 on the out-of-court resolution of consumer disputes (Journal of Laws item 1823) and the online platform dispute settlement system in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online consumer dispute resolution system and amendments to Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Dz. EU L 165 of 18/06/2013).